1)Can I exchange or return an item that was purchased online?
Kindly note that all our products listed are guaranteed genuine, and as per such we will not accept any refunds or returns on product sold. Therefore, you are advice to be vigilant and re-confirm your selection before performing a payment.
Any opened or consumed products are considered sold and strictly not eligible for return and/or refund.
Nevertheless, only under circumstances below are we able to entertain such requests, namely:
Damaged Goods – In the unlikely event that an item damaged in delivery we will be more than happy to offer an immediate replacement. The delivery man will note any breakages at the point of delivery. Please email us immediately to inform us of any such occurence.
Faulty Goods – If an item is found to be faulty we will be happy to offer a replacement or credit against your next order. Notification must be given to us within 2 working days of delivery. Please keep the offending item(s) and return to the person when making replacement.
Incorrect Goods Delivered – On very rare occasion when this occurs we offer replacement of the incorrect goods, on return of the bottle(s) in question.
Kindly note that you can only raise a return request within 24-hours upon receiving all your ordered product(s).
In events where such issue happens, kindly request for the products to be returned by contacting us at +6016 666 6684 or email to us at email@example.com with below details:
Full Name, Contact number, Order number, Product name, Reason for return/refund.
Our operation team will investigate and update your request status after 2 business days. You will be notify on the request status via registered email.
We may contact you for further arrangements and follow-ups to your requests if necessary.
Items must be returned in its pristine quantity and condition e.g. if the item consists of 2 bottles, ALL 2 bottles would be returned accordingly together with any packaging and accessories provided.
For full refund request, please note that the refund transfer period might differ depending on various reasons including, method of payment that you use on the original payment, bank operation hours etc. Hence, please allow 3 to 14 business days for the refund to be process.
RETURN & REPLACEMENT DISCLAMER?
Spirits4u will arrange a third-party courier service to collect the return product/s from the customer.
The pickup point will be based on the invoice’s address.
The pickup time is according to the third-party courier services operation hour (usually ranging from 9:00 AM to 4:00 PM onwards.)
Spirits4u will arrange the pickup only ONCE, and the customer will be notified in advance prior to the pickup as a confirmation.
As per such as well, the customer is also held responsible for the pickup, hence please make sure someone is available for the pickup.
However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
spirits4u is held responsible for the cost of returning the items back to our facilities.
If the customer missed the pickup, the customer would have to return the product/s to spirits4u themselves.
As per such, the customer would be solely responsible for the conditions and safety of the product during transit to our facilities.
Shall there be any damages that had happened throughout the course of transit, the customer will bear the complete costs of the items.
2) Quick & Easy Exchanges
Yeah, sure we can exchange your product. Just contact us at firstname.lastname@example.org or call us at +6016 666 6684
We’ll ship your new item right away–but we’ll have to charge you for the purchase (free return shipping of the original item). Once we receive the original item, we’ll credit you for the cost of that item.
3) Return or Exchange Eligibility Window
You can exchange or return item(s) within 24-hours from shipped date or as otherwise stated on the item return policy.
As much as some bottles are worth keeping after drinking, we need the items to be unused, unopened and undamaged. They also need to be in their original packaging, including: boxes, plastic wrap, bubble wrap, and gift boxes.